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var(--ease);justify-content:center;align-items:center;gap:8px;padding:0 14px;font-size:14px;font-weight:600;text-decoration:none;display:inline-flex}.hd .btn:hover{background:var(--raised);border-color:#b9c0cc}.hd .btn:active{transform:translateY(1px)}.hd .btn:disabled{opacity:.55;cursor:wait}.hd .btn.primary{background:var(--primary);border-color:var(--primary);color:var(--primary-ink)}.hd .btn.primary:hover{background:var(--primary-hover)}.hd .btn.primary .plus{color:var(--gold)}.hd .spark{color:var(--gold-text)}.hd .sheet{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-sheet);max-width:1424px;padding:28px var(--pad) 32px;min-height:calc(100vh - 64px);margin:0 auto}.hd .title-row{align-items:flex-end;gap:16px;margin-bottom:24px;display:flex}.hd .title-row h1{font-size:28px;font-weight:600;line-height:34px}.hd .title-row p{color:var(--muted);margin:4px 0 0;font-size:15px}.hd .title-row p strong{color:var(--text);font-weight:600}.hd .stamp{color:var(--faint);margin-left:auto;font-size:13px}.hd .stamp.warn{color:var(--fault);font-weight:600}.hd .card{border:1px solid var(--border);border-radius:var(--radius-card);background:var(--surface)}.hd .card-h{align-items:center;gap:10px;padding:16px 20px 12px;display:flex}.hd .card-h h2{font-size:16px;font-weight:600;line-height:22px}.hd .card-h .aside{color:var(--muted);margin-left:auto;font-size:13px}.hd .card-h .aside a{color:var(--text);font-weight:600;text-decoration:none}.hd .card-h .aside a:hover{text-decoration:underline}.hd .tally{color:var(--faint);font:500 13px var(--mono)}.hd .empty{color:var(--muted);padding:4px 20px 18px;font-size:14px}.hd .wt{border-radius:var(--radius-chip);white-space:nowrap;flex:none;align-items:center;gap:6px;height:22px;padding:0 8px;font-size:12px;font-weight:600;display:inline-flex}.hd .wt:before{content:"";background:currentColor;border-radius:1px;width:6px;height:6px}.hd .wt.fault{color:var(--fault);background:var(--fault-bg)}.hd .wt.task{color:var(--task);background:var(--task-bg)}.hd .wt.project_work{color:var(--project);background:var(--project-bg)}.hd .wt.advice{color:var(--advice);background:var(--advice-bg)}.hd .wt.untyped{color:var(--muted);background:var(--raised)}.hd .wt.untyped:before{background:0 0;box-shadow:inset 0 0 0 1px}.hd .esc-flag{border-radius:var(--radius-chip);background:var(--escalated-bg);height:22px;color:var(--escalated);white-space:nowrap;align-items:center;gap:6px;padding:0 8px;font-size:12px;font-weight:600;display:inline-flex}.hd .prio{white-space:nowrap;color:var(--muted);align-items:center;gap:6px;display:inline-flex}.hd .prio .bars{align-items:flex-end;gap:2px;display:inline-flex}.hd .prio .bars i{background:var(--control);border-radius:1px;width:3px}.hd .prio .bars i:first-child{height:5px}.hd .prio .bars i:nth-child(2){height:8px}.hd .prio .bars i:nth-child(3){height:11px}.hd .prio .bars i:nth-child(4){height:14px}.hd .prio[data-p="1"] .bars i:nth-child(-n+1),.hd .prio[data-p="2"] .bars i:nth-child(-n+2){background:var(--muted)}.hd .prio[data-p="3"] .bars i:nth-child(-n+3){background:var(--text)}.hd .prio[data-p="3"]{color:var(--text);font-weight:600}.hd .prio[data-p="4"] .bars i{background:var(--escalated)}.hd .prio[data-p="4"]{color:var(--escalated);font-weight:600}.hd .status{white-space:nowrap;align-items:center;gap:7px;display:inline-flex}.hd .status:before{content:"";border:1.5px solid var(--muted);border-radius:50%;width:7px;height:7px}.hd .status.new:before{background:var(--gold);border-color:var(--gold-deep)}.hd .status.open:before{background:var(--text);border-color:var(--text)}.hd .status.waiting_client:before{border-style:dashed}.hd .status.waiting_client,.hd .status.resolved,.hd .status.closed{color:var(--muted)}.hd .status.resolved:before{background:var(--positive);border-color:var(--positive)}.hd .q-grid{gap:var(--gap);grid-template-columns:minmax(0,1fr) 360px;align-items:start;display:grid}.hd .q-main,.hd .q-rail{gap:var(--gap);min-width:0;display:grid}.hd .esc-list{grid-template-columns:1fr 1fr;gap:8px;margin:0;padding:0 8px 8px;list-style:none;display:grid}.hd .esc{background:var(--escalated-bg);color:inherit;transition:background-color .15s var(--ease);border-radius:8px;grid-template-columns:auto 1fr;gap:4px 12px;padding:14px 16px 14px 18px;text-decoration:none;display:grid;position:relative}.hd .esc:before{content:"";background:var(--escalated);border-radius:0 2px 2px 0;width:3px;position:absolute;top:12px;bottom:12px;left:0}.hd .esc:hover{background:#fbe3e3}.hd .esc .id{color:var(--escalated);font-weight:500}.hd .esc .subj{font-size:15px;font-weight:600;line-height:21px}.hd .esc .meta{color:var(--muted);flex-wrap:wrap;grid-column:2;gap:4px 12px;font-size:13px;display:flex}.hd .tbl{border-collapse:collapse;width:100%}.hd .tbl th{text-align:left;color:var(--faint);white-space:nowrap;padding:0 12px 8px;font-size:12px;font-weight:500}.hd .tbl th:first-child,.hd .tbl td:first-child{padding-left:20px}.hd .tbl th:last-child,.hd .tbl td:last-child{text-align:right;padding-right:20px}.hd .tbl td{border-top:1px solid var(--rule);vertical-align:top;padding:12px}.hd .tbl tbody tr{transition:background-color .15s var(--ease);position:relative}.hd .tbl tbody tr:hover{background:var(--raised)}.hd .tbl .id{color:var(--muted);white-space:nowrap;padding-top:13px}.hd .tbl .subj a{font-weight:600;line-height:20px;text-decoration:none;display:block}.hd .tbl .subj a:after{content:"";position:absolute;inset:0}.hd .tbl .subj a:hover{text-decoration:underline;-webkit-text-decoration-color:var(--gold);text-decoration-color:var(--gold);text-underline-offset:3px}.hd .ai-line{color:var(--muted);gap:8px;margin-top:4px;font-size:13px;line-height:19px;display:flex}.hd .ai-line .spark{flex:none;margin-top:2px}.hd .tbl .client{line-height:20px}.hd .tbl .client small{color:var(--muted);font-size:13px;display:block}.hd .tbl td.c-wt,.hd .tbl td.c-pr,.hd .tbl td.c-st{white-space:nowrap;padding-top:13px}.hd .tbl td.age{white-space:nowrap;color:var(--muted);padding-top:13px}.hd .tbl td.c-as{white-space:nowrap;padding-top:11px}.hd .who{align-items:center;gap:6px;display:inline-flex}.hd .who .av{width:22px;height:22px;font-size:10px}.hd .unassigned{color:var(--faint);font-size:13px}.hd .v-grid{gap:var(--gap);grid-template-columns:260px minmax(0,1fr);align-items:start;display:grid}.hd .views{gap:2px;margin:0;padding:0 8px 10px;list-style:none;display:grid}.hd .views a{color:var(--muted);border-radius:8px;align-items:center;gap:10px;padding:8px 12px;font-weight:500;text-decoration:none;display:flex}.hd .views a:hover{background:var(--raised);color:var(--text)}.hd .views a[aria-current=page]{background:var(--active);color:var(--text);font-weight:600}.hd .views .n{font:500 12px/20px var(--mono);color:var(--muted);margin-left:auto}.hd .views a[aria-current=page] .n{color:var(--text)}.hd .views .hot .n{color:var(--escalated);font-weight:600}.hd .views-sep{background:var(--rule);height:1px;margin:6px 12px}.hd .views-h{color:var(--faint);padding:8px 12px 4px;font-size:12px;font-weight:600}.hd .tbl td.age.fresh{color:var(--text);font-weight:500}.hd .notice{border-radius:var(--radius-card);background:var(--notice-bg);border:1px solid var(--notice-line);color:var(--notice-ink);align-items:flex-start;gap:12px;padding:14px 16px;font-size:14px;line-height:20px;display:flex}.hd .notice strong{font-weight:600}.hd .notice a{white-space:nowrap;font-weight:600}.hd .month-total{flex-wrap:wrap;align-items:baseline;gap:10px;padding:0 20px 16px;display:flex}.hd .month-total .big{font:600 32px/36px var(--display);letter-spacing:-.02em}.hd .month-total .unit{color:var(--muted);font-size:14px}.hd .month-split{grid-template-columns:1fr 1fr;gap:16px;padding:0 20px 16px;display:grid}.hd .month-split div{gap:2px;display:grid}.hd .month-split .k{color:var(--muted);font-size:13px}.hd .month-split .v{font:600 18px/24px var(--display)}.hd .stack{gap:2px;height:10px;margin:0 20px 6px;display:flex}.hd .stack i{border-radius:2px;display:block}.hd .stack-cap{color:var(--faint);margin:0 20px 12px;font-size:12px}.hd .mt{border-collapse:collapse;width:100%}.hd .mt th{color:var(--faint);text-align:right;border-top:1px solid var(--rule);padding:8px 20px 6px 0;font-size:12px;font-weight:500}.hd .mt th:first-child{text-align:left;padding-left:20px}.hd .mt td{text-align:right;border-top:1px solid var(--rule);padding:9px 20px 9px 0}.hd .mt td:first-child{text-align:left;padding-left:20px}.hd .mt .type{align-items:center;gap:8px;font-weight:500;display:inline-flex}.hd .mt .type i{border-radius:2px;width:8px;height:8px}.hd .mt tfoot td{border-top:1px solid var(--border);font-weight:600}.hd .mt tfoot td:first-child{color:var(--muted);font-weight:500}.hd .filters{flex-wrap:wrap;align-items:center;gap:6px;margin-bottom:16px;display:flex}.hd .filters a{border:1px solid var(--border);height:30px;color:var(--muted);border-radius:15px;align-items:center;padding:0 12px;font-size:13px;font-weight:500;text-decoration:none;display:inline-flex}.hd .filters a:hover{color:var(--text);border-color:var(--control)}.hd .filters a[aria-current=true]{background:var(--ink);border-color:var(--ink);color:#fff}.hd .filters .sep{background:var(--border);width:1px;height:16px;margin:0 6px}.hd .crumb{color:var(--muted);align-items:center;gap:8px;margin-bottom:14px;font-size:14px;display:flex}.hd .crumb a{color:var(--muted);text-decoration:none}.hd .crumb a:hover{color:var(--text)}.hd .crumb .here{color:var(--text);font-weight:500;font-family:var(--mono);font-size:13px}.hd .t-head{border-bottom:1px solid var(--rule);grid-template-columns:minmax(0,1fr) auto;gap:12px 24px;margin-bottom:24px;padding-bottom:20px;display:grid}.hd .t-chips{flex-wrap:wrap;align-items:center;gap:10px;display:flex}.hd .t-chips .obt{font:500 14px var(--mono);color:var(--text)}.hd .t-chips .sep{background:var(--border);width:1px;height:16px}.hd .t-head h1{letter-spacing:-.015em;grid-column:1;font-size:26px;font-weight:600;line-height:32px}.hd .t-meta{color:var(--muted);flex-wrap:wrap;grid-column:1;gap:6px 18px;font-size:14px;display:flex}.hd .t-meta span{white-space:nowrap;align-items:center;gap:6px;display:inline-flex}.hd .t-meta .client{color:var(--text);font-weight:600}.hd .t-meta a{text-decoration:none}.hd .t-meta a:hover{color:var(--text);text-decoration:underline}.hd .t-actions{grid-area:1/2/span 3;align-items:flex-start;gap:8px;display:flex}.hd .no-esc{color:var(--faint);font-size:13px}.hd .w-grid{gap:var(--gap);grid-template-columns:minmax(0,1fr) 392px 336px;align-items:start;display:grid}.hd .w-col{gap:var(--gap);min-width:0;display:grid}.hd .thread{gap:16px;margin:0;padding:0;list-style:none;display:grid}.hd .msg{grid-template-columns:28px minmax(0,1fr);gap:12px;display:grid}.hd .msg-body{border:1px solid var(--border);border-radius:var(--radius-card);background:var(--surface);min-width:0;padding:14px 16px 16px}.hd .msg-h{flex-wrap:wrap;align-items:baseline;gap:4px 10px;margin-bottom:8px;display:flex}.hd .msg-h b{font-weight:600}.hd .msg-h .addr{color:var(--muted);font-size:13px}.hd .msg-h time{color:var(--faint);margin-left:auto}.hd .kind{color:var(--muted);align-items:center;gap:6px;font-size:12px;font-weight:600;display:inline-flex}.hd .msg .text{white-space:pre-wrap;overflow-wrap:anywhere;max-width:68ch;margin:0;font-size:15px;line-height:23px}.hd .msg.client .msg-body{border-color:#f1d9c6}.hd .msg-link{color:var(--gold-text);text-underline-offset:2px;font-weight:600;-webkit-text-decoration:underline #c2871f66;text-decoration:underline #c2871f66}.hd .msg-link:hover{-webkit-text-decoration-color:var(--gold-deep);text-decoration-color:var(--gold-deep)}.hd .msg.internal .msg-body{background:var(--raised);border:1px dashed #b9c0cc}.hd .msg.internal .kind{color:var(--text)}.hd .msg.outbound .msg-body{background:var(--raised)}.hd .visibility{color:var(--muted);align-items:center;gap:5px;font-size:12px;display:inline-flex}.hd .visibility.client-sees{color:#7a3a0c}.hd .attach{border-top:1px solid var(--rule);flex-wrap:wrap;gap:8px;margin-top:12px;padding-top:12px;display:flex}.hd .attach a{border-radius:var(--radius-chip);border:1px solid var(--border);height:28px;color:var(--muted);align-items:center;gap:6px;padding:0 10px;font-size:13px;text-decoration:none;display:inline-flex}.hd .attach a:hover{color:var(--text);border-color:var(--control)}.hd .work{border:1px solid var(--control);border-radius:var(--radius-card);background:var(--surface);transition:background-color .2s var(--ease)}.hd .work:focus-within{border-color:#9aa3b2}.hd .work[data-mode=internal_note]{background:var(--raised);border-style:dashed}.hd .tabs{border-bottom:1px solid var(--border);gap:4px;padding:0 12px;display:flex}.hd .tab{height:44px;color:var(--muted);cursor:pointer;transition:color .15s var(--ease);background:0 0;border:0;align-items:center;gap:8px;padding:0 10px;font-weight:600;display:inline-flex;position:relative}.hd .tab:hover{color:var(--text)}.hd .tab:disabled{opacity:.45;cursor:not-allowed}.hd .tab[aria-selected=true]{color:var(--text)}.hd .tab[aria-selected=true]:after{content:"";background:var(--gold);border-radius:2px 2px 0 0;height:2px;position:absolute;bottom:-1px;left:2px;right:2px}.hd .work-in{gap:12px;padding:14px 16px 16px;display:grid}.hd .recip{color:var(--muted);flex-wrap:wrap;align-items:center;gap:6px;font-size:14px;display:flex}.hd .recip b{color:var(--text);font-weight:600}.hd .recip .visibility{margin-left:auto}.hd .work textarea{resize:vertical;border-radius:var(--radius-control);border:1px solid var(--control);background:var(--surface);width:100%;min-height:128px;padding:12px 14px;font-size:15px;line-height:22px}.hd .work textarea::placeholder{color:var(--faint)}.hd .work textarea:focus{border-color:var(--gold-deep);outline:none;box-shadow:0 0 0 3px #e0a43b40}.hd .work-row{flex-wrap:wrap;align-items:center;gap:12px 16px;display:flex}.hd .field-inline{color:var(--muted);align-items:center;gap:8px;font-size:14px;display:inline-flex}.hd .field-inline input[type=number]{width:64px;height:var(--control-height);text-align:right;border-radius:var(--radius-control);border:1px solid var(--control);background:var(--surface);font-family:var(--mono);color:var(--text);padding:0 8px;font-size:13px}.hd .check{cursor:pointer;color:var(--text);align-items:center;gap:8px;font-weight:500;display:inline-flex}.hd .check input{width:16px;height:16px;accent-color:var(--ink);margin:0}.hd .select{height:var(--control-height);border-radius:var(--radius-control);border:1px solid var(--control);background:var(--surface) url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 12 12'%3E%3Cpath d='M3 4.5l3 3 3-3' fill='none' stroke='%234f5666' stroke-width='1.5' stroke-linecap='round' stroke-linejoin='round'/%3E%3C/svg%3E") no-repeat right 10px center;appearance:none;color:var(--text);cursor:pointer;padding:0 32px 0 10px;font-weight:500}.hd .select:hover{border-color:#9aa3b2}.hd .work-actions{flex-wrap:wrap;align-items:center;gap:10px;padding-top:4px;display:flex}.hd .work-actions .btn.primary{height:38px;margin-left:auto;padding:0 16px}.hd .form-error{border-radius:var(--radius-control);background:var(--escalated-bg);color:var(--escalated);padding:10px 12px;font-size:14px}.hd .form-hint{color:var(--escalated);font-size:13px}.hd .agent{background:var(--ink);color:#e9ebf0;border-radius:var(--radius-card);padding:18px 20px 16px}.hd .agent-h{align-items:center;gap:10px;margin-bottom:14px;display:flex}.hd .agent-h h2{color:#fff;font-size:16px;font-weight:600}.hd .agent-h .spark{color:var(--gold)}.hd .agent-h .live{color:#aab1c0;align-items:center;gap:6px;margin-left:auto;font-size:12px;display:inline-flex}.hd .agent-h .live:before{content:"";background:var(--gold);border-radius:50%;width:6px;height:6px}.hd .agent .lbl{color:#aab1c0;margin:0 0 4px;font-size:12px;font-weight:600}.hd .agent p{color:#f1f3f7;margin:0;font-size:14px;line-height:21px}.hd .agent .block{border-top:1px solid #222838;padding:12px 0}.hd .agent .block:first-of-type{border-top:0;padding-top:0}.hd .agent .quiet{color:#aab1c0}.hd .conf{align-items:center;gap:10px;margin:0 0 6px;display:flex}.hd .conf .lbl{margin:0}.hd .conf-meter{gap:3px;display:inline-flex}.hd .conf-meter i{background:#2a3142;border-radius:2px;width:18px;height:6px}.hd .conf-meter i.on{background:var(--gold)}.hd .conf b{color:var(--gold);font-size:13px;font-weight:600}.hd .agent-f{font-family:var(--mono);color:#aab1c0;border-top:1px solid #222838;flex-wrap:wrap;gap:6px 12px;margin-top:10px;padding-top:12px;font-size:12px;display:flex}.hd .props{padding:4px 0 8px}.hd .prop{border-top:1px solid var(--rule);padding:14px 20px}.hd .prop:first-of-type{border-top:0}.hd .prop>.k{color:var(--muted);margin:0 0 8px;padding:0;font-size:12px;font-weight:600;display:block}.hd .prop .select{width:100%;height:40px;font-weight:600}.hd .prop .select[data-escalated]{border-color:var(--escalated);color:var(--escalated);background-color:var(--escalated-bg)}.hd .types{gap:4px;display:grid}.hd .opt{cursor:pointer;text-align:left;width:100%;transition:background-color .15s var(--ease), border-color .15s var(--ease);background:0 0;border:1px solid #0000;border-radius:8px;grid-template-columns:14px minmax(0,1fr);gap:10px;padding:8px 10px;display:grid}.hd .opt:hover{background:var(--raised)}.hd .opt .sw{width:12px;height:12px;box-shadow:inset 0 0 0 2px var(--c);border-radius:3px;margin-top:4px}.hd .opt .nm{font-weight:600;line-height:20px}.hd .opt .hint{color:var(--muted);font-size:13px;font-weight:400;line-height:18px;display:block}.hd .opt[aria-pressed=true]{background:var(--bg);border-color:var(--c)}.hd .opt[aria-pressed=true] .sw{background:var(--c)}.hd .opt[aria-pressed=true] .nm{color:var(--c)}.hd .seg{background:var(--raised);border-radius:var(--radius-control);grid-template-columns:repeat(4,1fr);gap:2px;padding:3px;display:grid}.hd .seg button{height:30px;color:var(--muted);cursor:pointer;transition:background-color .15s var(--ease), color .15s var(--ease);background:0 0;border:0;border-radius:6px;place-items:center;font-weight:500;display:grid}.hd .seg button:hover{color:var(--text)}.hd .seg button[aria-pressed=true]{background:var(--surface);color:var(--text);box-shadow:0 0 0 1px var(--border);font-weight:600}.hd .seg button[data-urgent][aria-pressed=true]{color:var(--escalated)}.hd .toggle-row{text-align:left;cursor:pointer;background:0 0;border:0;align-items:center;gap:12px;width:100%;padding:0;display:flex}.hd .toggle-row .t{display:grid}.hd .toggle-row .t b{font-weight:600}.hd .toggle-row .t small{color:var(--muted);font-size:13px}.hd .switch{width:36px;height:20px;transition:background-color .15s var(--ease);background:#c3c9d4;border-radius:10px;flex:none;margin-left:auto;position:relative}.hd .switch:after{content:"";width:16px;height:16px;transition:transform .2s var(--ease);background:#fff;border-radius:50%;position:absolute;top:2px;left:2px}.hd .toggle-row[aria-checked=true] .switch{background:var(--escalated)}.hd .toggle-row[aria-checked=true] .switch:after{transform:translate(16px)}.hd .time-list{margin:0;padding:0;list-style:none}.hd .time-list li{align-items:baseline;gap:10px;padding:6px 0;display:flex}.hd .time-list li+li{border-top:1px solid var(--rule)}.hd .time-list .nb{color:var(--muted);font-size:12px}.hd .time-list .d{font-family:var(--mono);margin-left:auto;font-size:13px}.hd .time-total{border-top:1px solid var(--border);align-items:baseline;gap:10px;margin-top:4px;padding-top:10px;display:flex}.hd .time-total b{font-weight:600}.hd .time-total .d{font:600 18px/24px var(--display);margin-left:auto}.hd .time-total small{color:var(--positive);font-size:13px;font-weight:600}.hd .field{gap:6px;min-width:0;display:grid}.hd .field>span{color:var(--text);font-size:13px;font-weight:600}.hd .field>span small{color:var(--faint);font-size:13px;font-weight:400}.hd .input{border-radius:var(--radius-control);border:1px solid var(--control);background:var(--surface);width:100%;height:38px;color:var(--text);padding:0 12px;font-size:14px}.hd textarea.input{resize:vertical;height:auto;min-height:96px;padding:10px 12px;line-height:21px}.hd .input::placeholder{color:var(--faint)}.hd .input:focus{border-color:var(--gold-deep);outline:none;box-shadow:0 0 0 3px #e0a43b40}.hd .form-grid{grid-template-columns:1fr 1fr;gap:16px;display:grid}.hd .form-stack{gap:10px;display:grid}.hd .form-actions{justify-content:flex-end;align-items:center;gap:12px;display:flex}.hd .help{color:var(--muted);margin:0;font-size:13px}.hd fieldset{border:0;min-width:0;margin:0;padding:0}.hd legend{margin-bottom:8px;padding:0;font-size:13px;font-weight:600}.hd .opt input,.hd .seg input{opacity:0;pointer-events:none;position:absolute}.hd .opt:has(input:checked){background:var(--bg);border-color:var(--c)}.hd .opt:has(input:checked) .sw{background:var(--c)}.hd .opt:has(input:checked) .nm{color:var(--c)}.hd .opt:has(input:focus-visible){outline:2px solid var(--gold-deep);outline-offset:2px}.hd .types.row{grid-template-columns:repeat(4,minmax(0,1fr))}.hd .seg label{display:grid;position:relative}.hd .seg label span{height:30px;color:var(--muted);cursor:pointer;border-radius:6px;place-items:center;font-weight:500;display:grid}.hd .seg label span:hover{color:var(--text)}.hd .seg input:checked+span{background:var(--surface);color:var(--text);box-shadow:0 0 0 1px var(--border);font-weight:600}.hd .seg input:focus-visible+span{outline:2px solid var(--gold-deep);outline-offset:1px}.hd .seg input[value=urgent]:checked+span{color:var(--escalated)}.hd .client-grid{grid-template-columns:repeat(auto-fill,minmax(280px,1fr));gap:16px;display:grid}.hd .client-card{border:1px solid var(--border);border-radius:var(--radius-card);transition:border-color .15s var(--ease), background-color .15s var(--ease);gap:4px;padding:18px 20px;text-decoration:none;display:grid}.hd .client-card:hover{border-color:var(--gold);background:var(--raised)}.hd .client-card h2{font-size:17px;font-weight:600;line-height:24px}.hd .client-card .domains{color:var(--faint);font:400 12px/18px var(--mono);text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.hd .stats{gap:22px;margin-top:10px;display:flex}.hd .stats div{gap:1px;display:grid}.hd .stats dt{color:var(--muted);font-size:12px}.hd .stats dd{font:600 16px/22px var(--display);margin:0}.hd .stats dd.hot{color:var(--escalated)}.hd .c-grid{gap:var(--gap);grid-template-columns:minmax(0,1fr) 360px;align-items:start;display:grid}.hd .list{margin:0;padding:0 20px 4px;list-style:none}.hd .list li{border-top:1px 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var(--border);border-radius:var(--radius-card);gap:6px;padding:16px 20px;display:grid}.hd .held-h{align-items:baseline;gap:12px;min-width:0;display:flex}.hd .held-h b{text-overflow:ellipsis;white-space:nowrap;font-weight:600;overflow:hidden}.hd .held-h time{color:var(--faint);white-space:nowrap;margin-left:auto}.hd .held .from{color:var(--muted);flex-wrap:wrap;align-items:center;gap:8px;font-size:13px;display:flex}.hd .reason{border-radius:var(--radius-chip);background:var(--raised);height:20px;color:var(--muted);align-items:center;padding:0 8px;font-size:12px;font-weight:600;display:inline-flex}.hd .reason.unverified_sender{background:var(--escalated-bg);color:var(--escalated)}.hd .held .preview{color:var(--muted);white-space:pre-wrap;-webkit-line-clamp:3;-webkit-box-orient:vertical;margin:4px 0 0;font-size:14px;line-height:21px;display:-webkit-box;overflow:hidden}.hd .held .actions{gap:8px;margin-top:6px;display:flex}.hd.auth{place-items:center;padding:24px 16px;display:grid}.hd .auth-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-sheet);gap:20px;width:100%;max-width:400px;padding:32px 28px 28px;display:grid}.hd .auth-card .brand{justify-self:start}.hd .auth-card h1{font-size:22px;font-weight:600;line-height:28px}.hd .auth-card .sub{color:var(--muted);margin:4px 0 0;font-size:14px}.hd .sent{border-radius:var(--radius-control);color:var(--positive);background:#edf7f1;padding:12px 14px;font-size:14px;font-weight:500}@media (prefers-reduced-motion:reduce){.hd *,.hd :before,.hd :after{transition-duration:0s!important;animation:none!important}}@media (max-width:1240px){.hd .w-grid{grid-template-columns:minmax(0,1fr) 360px}.hd .w-grid .props-col{grid-column:1/-1}.hd .props{columns:2;column-gap:0}.hd .props .prop{break-inside:avoid}.hd .search{width:200px}}@media (max-width:1100px){.hd .search,.hd .me .nm{display:none}.hd .nav a{padding:0 8px}.hd .q-grid,.hd .c-grid{grid-template-columns:1fr}.hd .q-rail{grid-template-columns:1fr 1fr;align-items:start}.hd .w-grid{grid-template-columns:1fr}.hd .w-grid>.w-col:nth-child(2){order:-1}.hd .tbl .c-cl,.hd .tbl .h-cl,.hd .tbl .c-as,.hd .tbl .h-as{display:none}.hd .v-grid{grid-template-columns:1fr}}@media (max-width:760px){.hd{padding:0}.hd .top{flex-wrap:wrap;gap:8px 12px;height:auto;min-height:52px;padding:8px 16px}.hd .brand img{height:18px}.hd .nav{order:3;width:100%;height:36px;overflow-x:auto}.hd .top-right{gap:8px}.hd .top-right .log-label{clip:rect(0 0 0 0);width:1px;height:1px;position:absolute;overflow:hidden}.hd .top-right .btn.primary{width:40px;height:40px;padding:0}.hd .sheet{border-left:0;border-right:0;border-radius:14px 14px 0 0;padding:20px 16px 28px}.hd .title-row{flex-wrap:wrap;margin-bottom:20px}.hd .title-row h1{font-size:24px;line-height:30px}.hd .stamp{width:100%;margin-left:0}.hd .q-rail,.hd .esc-list{grid-template-columns:1fr}.hd .card-h{padding:14px 16px 10px}.hd .tbl thead{display:none}.hd .tbl,.hd .tbl tbody{display:block}.hd .tbl tr{border-top:1px solid var(--rule);grid-template-columns:auto auto 1fr auto;gap:6px 10px;padding:14px 16px;display:grid}.hd .tbl td{border:0;display:block;text-align:left!important;padding:0!important}.hd .tbl td.id{grid-area:1/1}.hd .tbl td.c-wt{grid-area:1/2}.hd .tbl td.c-st{color:var(--muted);grid-area:1/3;justify-self:end;font-size:13px}.hd .tbl td.age{grid-area:1/4}.hd .tbl td.subj{grid-area:2/1/auto/-1}.hd .tbl td.c-cl{color:var(--muted);grid-area:3/1/auto/-1;font-size:13px;display:block}.hd .tbl td.c-cl small{display:inline}.hd .tbl td.c-cl small:before{content:" · "}.hd .tbl td.c-pr{grid-area:4/1/auto/-1;font-size:13px}:is(.hd .tbl tr:has(.prio[data-p="1"]) td.c-pr,.hd .tbl tr:has(.prio[data-p="2"]) td.c-pr){display:none}.hd .t-head{grid-template-columns:1fr}.hd .t-head h1{font-size:22px;line-height:28px}.hd .t-actions{grid-area:auto/1}.hd .t-meta{gap:4px 14px;font-size:13px}.hd .msg{grid-template-columns:1fr}.hd .msg>.av{display:none}.hd .tabs{padding:0 4px;overflow-x:auto}.hd .tab{white-space:nowrap;gap:6px;padding:0 8px}.hd .recip .visibility{margin-left:0}.hd .work-actions .btn.primary{order:-1;width:100%;height:44px;margin-left:0}.hd .work-actions .claude-btn{width:100%}.hd .props{columns:1}.hd .form-grid{grid-template-columns:1fr}.hd .types.row{grid-template-columns:1fr 1fr}}.hd.portal .p-sheet{max-width:920px}.hd .p-who{color:var(--muted);font-size:14px}.hd .p-who b{color:var(--text);font-weight:600}.hd .p-phone{color:var(--text);font:500 13px var(--mono);align-items:center;gap:6px;text-decoration:none;display:inline-flex}.hd .p-banner{border-radius:var(--radius-control);background:var(--escalated-bg);max-width:920px;color:var(--escalated);align-items:flex-start;gap:10px;margin:0 auto 8px;padding:12px 16px;font-size:14px;font-weight:600;display:flex}.hd .p-banner .icon,.hd .p-banner svg{flex:none;margin-top:2px}.hd .p-auth{margin:24px auto}.hd .p-form{gap:18px;padding:22px 24px 24px;display:grid}.hd .p-form 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a{grid-template-columns:1fr auto;gap:4px 12px;padding:12px 16px}.hd .p-list .id{grid-row:1}.hd .p-list b{white-space:normal;grid-area:2/1/auto/-1}.hd .p-list time{display:none}.hd .p-form{padding:18px 16px 20px}.hd .p-form .seg{grid-template-columns:1fr}}